Shippings and Returns
Bicycle Johnny
Shipping and Returns
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Processing Time:
We strive to process and dispatch orders within 1-2 business days after payment confirmation.
Shipping Methods:
We offer standard and expedited shipping options. Delivery times may vary based on your location.
Shipping Costs:
Shipping costs are typically included in the items pricing but could vary for full builds.
Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking details to monitor your package's progress.
International Shipping:
We currently offer international shipping. Please note that additional customs fees or taxes may apply, and customers are responsible for these charges. All details should be sorted before placing your order via Contact Form
Return and Refund Policy
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Eligibility:
Our return policy applies only to items purchased directly through our official website [bicyclejohnny.com].
Items must be returned within 30 days of receiving your order to be eligible for a refund. To qualify, items must be unused, in their original condition, and in the original packaging.
We do not accept returns or issue refunds for items that are damaged, altered, or show signs of wear or use.
Return Process:
To initiate a return, please contact our customer service team via the Contact Form. Include your order number and reason for the return. We will provide further instructions and address details.
Refund or Exchange:
Upon receiving and inspecting the returned item, if eligible, we will process your refund or exchange. Refunds will be issued to the original payment method.
Return Shipping:
Customers are responsible for return shipping costs unless the item is defective.
Damaged or Defective Items:
If you receive defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund.